I have a hub 3 set on modem function linked to a deco mesh system this gives me a good connection through the house Recently when I watch tv using the firestick it keeps buffering. I have followed instructions for firestick but it still keeps happening. Is there something wrong with the router connection?
number of connected devices hasn’t changed and I was the only one streaming
when I check speed on my phone it looks ok. Eg at the moment The jittering is 4.4 ms download 73.3. Upload 9.78. Loss 0. Ping 11s
I have been able to load your account and see that you have an SNR issue in your area that could be causing some issues, however if all but one of your devices is having an issue, this is not likely to be the cause of the issue but wont be helping.When did this issue start to happen?
The SNR fault has an estimated fix time of 6pm today. Would you be able to check this after 6pm today and let us know if the issues have improve
Hi Steven. I had continuous problems all through the day today with losing connection on teams calls. I was the only active account at the time so usage on my line couldn’t have been that high. So seemed to me to be the same issue I experienced watching tv
I'm sorry to hear you've been having some more problems with your connection today. I've checked your account again for you and it looks like there's some planned maintenance work going on in the area which will be what;s causing you some trouble. It's estimated to be completed by 3pm today so let us know how things are then 🙂 apologies for the inconvenience caused.
SNR stands for signal to noise ratio - an SNR fault would occur if the signal levels become out of spec. This would cause issues such as an intermittent connection and slow speeds.