Virgin Media Community

[Madmill77]

Using a firestick to stream been fine for a fortnight since I bought it renewed my virgin contract Friday since then it buffers every 2 minutes and 20 seconds for 10 seconds tried hard wiring firestick still same issue. Cleared all caches on firestick and turned off router and back on again still same. Done speed test all good is it a drop in bandwidth? 

[nodrogd · Accepted solution]

I have moved your post to the Broadband section as the query does not relate to Virgin’s Stream box.

[Madmill77]

Can’t find where you’ve moved it to ?

[nodrogd]

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@Madmill77 wrote:

Can’t find where you’ve moved it to ?

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You are posting on the thread, so you have found it. (Networking & WiFi board).

[David_Bn]

Thanks for your post on our Community Forums @Madmill77, and welcome back to our Community Forums!

Sorry to hear of the issues with the Firestick when connected to our services.

Can you please confirm if this is located in the same room as the hub, or in a room further away from the hub?

Do any other devices struggle to operate when connected to the services in this area of the property?

Have you possibly attempted to see if the Firestick works when connected to an alternative service provider?

Kindest regards,

David_Bn