Virgin Media Community

[Toddijt]

So I moved into a new house at the end of last year, and ever since moving in I can't stream anything for more than a couple minutes with it buffering then continuously buffering every 20-30 seconds. 

This becomes an issue when I have a 9 month old who loves to sit and watch Bluey, they are only 8 minute episodes so don't understand why this is happening consistently. 

It does it with everything, movies series the works, any help would be greatly appreciated, cheers.

[jbrennand]

More info needed.

What devices are you watching on? Is this via a VM TV box (which one) or via direct connection to the BB? What Hub model is it?

Can you also check for any “known network faults first - Try in 2 places

1) Try the “check service,”Area status webpage" (link at top right of this forum)

2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to street cab/ postcode level.

[Kain_W]

Hi Toddijt,

Thanks for your post and welcome to the community.

Apologies for any issues faced with your service.

Can I ask are many devices affected? Also are wired devices having problems?

Let us know,