Sorry to see the packet loss you experienced between 11am and 6pm.
I have scheduled another engineer visit for you and you may view the details via your online account. This is the latest time slot we have, I am unable to schedule a visit for later in the evening as 7pm is the latest time slow we do. I have noted on the Trouble Call that the issues are occurring in the evening.
If this appointment is not convenient for you, you can rearrange it via My Virgin Media here.
Apologies for the frustration caused, please do let me know how things go with your visit on Tuesday.
Re: Buffering - Hopeless Customer Support - I've had it with VM
You pay for up to speeds. Not consistent speeds.
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