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Bs37 all services down

shane_gregory
Dialled in

on ‎22-07-2021 07:23

Power cut for 5 mins in whole area and now no services for TV Broadband. Service Status shows OK but neighbours having simialr issuea

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japitts
Very Insightful Person
Very Insightful Person

on ‎22-07-2021 08:54

For street & postcode-level faults such as this, I wouldn't recommend using the online status page. Instead, call 0800 5610061 which often lists issues down to individual street level.

 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Ayisha_B
Forum Team
Forum Team

on ‎24-07-2021 15:20

Hi @shane_gregory,

 

Welcome to our Community Forums and thank you for posting.

 

I am sorry for the downtime. I have had a quick peek at your account and can not see you are impacted by an area outage at the time of time of writing so I trust all has been resolved?

 

As @japitts has advised, you can get more post code specific updates by calling our Service Status Line on the number provided for future reference.

 

Feel free to give us a shout if you have any further questions.  

Ayisha_B
Forum Team

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