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Brown cable box broken

Clairedvs
Joining in

Hi there, new to community & just returned to virgin, I’m asking the same as a few posts I’ve seen, the brown cable box cover is broken outside the house, how do I get it replaced? 
Thank you 

2 REPLIES 2

Chris_W1
Forum Team
Forum Team

HI Clairedvs, thanks for the message and welcome to the forums. 

I am sorry to hear that you are having an issue with the Omni box and this is not the experience which we want you to have. 

I will send you a PM so that this can be looked into further. 

Kind regards, Chris. 

Chris_W1
Forum Team
Forum Team

Hi Clairedvs, thanks for the PM. 

I am glad to see that this is on the way to becoming resolved. 

Please let us know how the visit goes?

Kind regards, Chris.