Menu
Reply
Gemx
  • 1
  • 0
  • 0
Joining in
151 Views
Message 1 of 3
Flag for a moderator

Brown box

How do I contact virgin about my brown box outside my property damaged? 

Thanks Gemma 

0 Kudos
Reply
Adduxi
  • 3.21K
  • 251
  • 700
Very Insightful Person
Very Insightful Person
148 Views
Message 2 of 3
Flag for a moderator

Re: Brown box


@Gemx wrote:

How do I contact virgin about my brown box outside my property damaged? 

Thanks Gemma 


You just have 😉  Wait for a few days for a VM Mod to respond, or phone in if you need a quicker response.  Best to call at 08:00 for shortest queues.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Paul_DN
  • 6.36K
  • 364
  • 659
Forum Team
Forum Team
55 Views
Message 3 of 3
Flag for a moderator

Re: Brown box

Hi Gemma,

 

Thank you for reaching out to us in our community and welcome, sorry to hear youOmni Box ( Brown Box) is broken, I will be more than happy to arrange for this to be fixed/ replaced.

 

I was able to locate a account for you with the details we have however before I can arrange a technician I need to verify your details, so I can do this I will invite you into a private chat, I will send a invite into a private chat please click on the purple envelope to accept?

 

Kind regards

 

Paul.

0 Kudos
Reply