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Brown box

Gemx
Joining in

on ‎03-07-2021 13:55

How do I contact virgin about my brown box outside my property damaged? 

Thanks Gemma 

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2 REPLIES 2

Adduxi
Very Insightful Person
Very Insightful Person

on ‎03-07-2021 13:57

@Gemx wrote:

How do I contact virgin about my brown box outside my property damaged? 

Thanks Gemma 

You just have 😉  Wait for a few days for a VM Mod to respond, or phone in if you need a quicker response.  Best to call at 08:00 for shortest queues.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Paul_DN
Forum Team
Forum Team

on ‎05-07-2021 14:05

Hi Gemma,

 

Thank you for reaching out to us in our community and welcome, sorry to hear youOmni Box ( Brown Box) is broken, I will be more than happy to arrange for this to be fixed/ replaced.

 

I was able to locate a account for you with the details we have however before I can arrange a technician I need to verify your details, so I can do this I will invite you into a private chat, I will send a invite into a private chat please click on the purple envelope to accept?

 

Kind regards

 

Paul.

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