Virgin Media Community

[JConvey]

Our external brown box is broken with exposed wires. The customer service line does not provide any help for this. How do we arrange for someone to fix it please.

[lotharmat · Accepted solution]

SOmeone from VM will pick this up presently!

May be worth posting up a picture.

[JConvey]

 

[Laurie_C]

Hi JConvery.

Thanks for getting in touch, and a very warm welcome to the Community Forum! I'm sorry that you've had this issue with your external box covering.

I can certainly get this sorted for you. I'll just need to confirm a few details via Private Message. Please look out for a purple envelope in the top right corner of your screen.

Kind regards,

Laurie