Virgin Media Community

[ewanarmstrong]

WiFi is so shocking on the verge of cancelling if I could actually speak to somebody to help me. Cuts out everyday multiple times a day and we rely on phone hotspot to work which is ridiculous when you pay for WiFi. Call the number and it just says there’s a problem in your area but it’s been this way for WEEKS! Before there was apparently a problem in our area the WiFi has still been so intermittent. I need someone to actually come out and tear / fix it. Not worth enduring.

[barrylandy]

what region are you? I also have intermittent WIFI problems (Cambridge)

[John_GS]

Hi @ewanarmstrong 

Thanks for posting and welcome to the community.

Sorry to hear of the WiFi issues. Is it just WiFi or devices connected via Ethernet as well? 

If it's all, first thing to check is the faults page - https://www.virginmedia.com/help/service-status or by calling our service line on 0800 561 0061

If it's just WiFi, try the Connect App for me - https://www.virginmedia.com/broadband/connect-app - when downloaded you'll be able to do a wireless scan in the property which will check for any coverage blackspots. Optimise them if it can do and also if a Pod needed, prompt you to order.

Best wishes,