Menu
This website uses cookies. By clicking OK, you consent to the use of cookies. Click Here to learn more about how we use cookies.
OK

Virgin Media Community

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Post a question

Reply
Alex95
  • 4
  • 0
  • 0
Tuning in
150 Views
Message 1 of 7
Flag for a moderator

Broken router

4 weeks ago

Lost internet connection, green WiFi light on and power light flashing green. Noticed that the white wire (forward path attenuator) on the back of the router was loose. Upon trying to fix it, it's came off completely. Is this an Engineer job? I've tried to sign in to book one using my Account number and details but it's not recognising my account. 🥴

0 Kudos
Reply
JitteryPinger
  • 1.7K
  • 187
  • 336
Super solver
147 Views
Message 2 of 7
Flag for a moderator

Re: Broken router

4 weeks ago

Could you share a picture of whats come off please.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
Reply
Alex95
  • 4
  • 0
  • 0
Tuning in
133 Views
Message 3 of 7
Flag for a moderator

Re: Broken router

4 weeks ago

Screenshot_2021-01-30-15-16-13-338.jpg

 Sure. This is what it looks like, thanks for the reply. 😬

0 Kudos
Reply
JitteryPinger
  • 1.7K
  • 187
  • 336
Super solver
121 Views
Message 4 of 7
Flag for a moderator

Re: Broken router

4 weeks ago

Just got to wait for image to be approved by moderator and then I'll be able to see whats happened.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
0 Kudos
Reply
apcyberax
  • 33.37K
  • 1.87K
  • 5.93K
Very Insightful Person
Very Insightful Person
112 Views
Message 5 of 7
Flag for a moderator

Re: Broken router

4 weeks ago

opps you need a new router. no fixing that

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Reply
JitteryPinger
  • 1.7K
  • 187
  • 336
Super solver
107 Views
Message 6 of 7
Flag for a moderator

Re: Broken router

4 weeks ago

Aaaaw, I remember when that happened to my good old webstar modem...

fe88a41a5cf2cc88ee98ad10u

Broadband was never the same after that legend went bye bye.

I'm sure virgin time will be by ASAP to help.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
Reply
Alex95
  • 4
  • 0
  • 0
Tuning in
96 Views
Message 7 of 7
Flag for a moderator

Re: Broken router

4 weeks ago

Ahh, oh well. Thanks for the replies 🙏

0 Kudos
Reply

Digital life blog

News

Help videos

Help forum