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Broken modem

khayrulahmed
Joining in

Modem was broken whilst work was going in in the house. Builders tripped and seemed to partly pull out the wiring at the back of the box. 

Wifi now won't connect but lights are showing on the modem. Only been with Virgin 1 month ☹️

What can I do ? 

1 REPLY 1

Martin_N
Forum Team
Forum Team

Hi Kharyrulahmed,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the hub. 

It sounds like we will need to replace the hub. 

I will private message you to get that sorted now. 

^Martin