Menu
Reply
Hizdarkmaterial
  • 3
  • 0
  • 2
Tuning in
200 Views
Message 1 of 7
Flag for a moderator

Broken hub & white cable

Kids have accidentally ripped the white cable from the hub, how can I order a replacement as I’m just being passed from pillar to post on the phone. 

Tags (3)
0 Kudos
Reply
Cardiffman281
  • 1.4K
  • 100
  • 295
Knows their stuff
194 Views
Message 2 of 7
Flag for a moderator
Helpful Answer

Re: Broken hub & white cable

VM forum team should be able to arrange a no fault call-out for £25 to replace the damaged kit. Might take a couple of days though. Quicker to call in if you can face it.

Kids eh? That'll teach them. 

 

Hizdarkmaterial
  • 3
  • 0
  • 2
Tuning in
176 Views
Message 3 of 7
Flag for a moderator

Re: Broken hub & white cable

I’ve booked a technician for Friday, will that do it? As in will he have spares with him do you think? 

Cardiffman281
  • 1.4K
  • 100
  • 295
Knows their stuff
169 Views
Message 4 of 7
Flag for a moderator

Re: Broken hub & white cable

Yup they carry basic kit as standard. 

Beth_G
  • 4.8K
  • 276
  • 511
Forum Team
Forum Team
144 Views
Message 5 of 7
Flag for a moderator

Re: Broken hub & white cable

Hi Hizdarkmaterial,

Welcome to the forums!

Pleased to hear you were able to secure an engineer visit. We should have no problem getting sorted for you and as Cardiffman281 has correctly stated, our techs do carry equipment in their vans.

Let us know how the visit goes.

Beth
Hizdarkmaterial
  • 3
  • 0
  • 2
Tuning in
134 Views
Message 6 of 7
Flag for a moderator

Re: Broken hub & white cable

Visit went great, technician was on time, friendly and professional and got everything done rapidly! Great service .

Zach_R
  • 3.45K
  • 115
  • 241
Forum Team
Forum Team
106 Views
Message 7 of 7
Flag for a moderator

Re: Broken hub & white cable

Hi @Hizdarkmaterial,

Thank you for the update on this. I'm really glad to hear that the technician was able to address this and get things sorted out for you.

Let us know if there's anything else we can help you out with.

Thanks,
 



Zach - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply