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Gurimuri
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Broken fibre optic cable

Hi,

I was having the front drive relaid and the contractors managed to damage the fibre optic cable. I was booked to get the repair done today afternoon but no one turned up. 

I have been on the phone 3 times over half an hour wait time each time trying to ask what happened but no one has been helpful and not been able to rebook! Can anyone help please 

thank you

Guri

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JitteryPinger
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Re: Broken fibre optic cable

Hang on here and someone should be with you shortly please note this isn't a customer service forum but staff can get things sorted when they are available to so.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
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Alex_RM
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Re: Broken fibre optic cable

Hi Gurimuri,

 

Thanks for posting and welcome to our community 🙂

 

I'm to hear there's been an accident with the cable, and no one showed for the appointment.

 

Can you please let me know if this is service affecting?

 

Alex_Rm

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