Call it in on 150 (VM Phone) or 0345 454 1111 (any other phone) Calling at 08.00 midweek (09.00 Sun) is the best time to get through quickly. Although some people are still reporting getting through fine at other times with no long waits
You can also text them on 07533 051809 include account name/number and what the issue is – replies usually take longer.
A VM person should pick this up here and respond, but it can take 5-10 days for them to get here.
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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.