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Broken box outside of house

Nabrn
Joining in

Hi there 

I’m not sure of the reason but I am constantly getting terrible signal, particularly in this bad weather. My Stream service doesn’t work at all due to low bandwidth, with a constant ‘channel failed’ notice appearing. The brown box splitting the cables outside the house (we have just moved in) is broken, and I have a feeling that the bad weather is getting the important bits in the box wet and/or otherwise damaged. I’d like to book an engineer to fix it and at the same time move our broadband connection socket more central in the house. Thanks 

1 REPLY 1

Daniel_Et
Forum Team
Forum Team

Hi @Nabrn 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problems you're experiencing 😔

I can see you've been in touch with the team since posting. Has an engineer visit now been booked?

Please pop back to us at your earliest convenience.

Regards,
Daniel