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atobyk
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Broardband keeps dropping out

Hi,

Over the past 3 months my broardband has been dropping connection periodically. Thge connectin is lost then is reconnected only to loose connection and reconnect another five or so times. I have reset my router back to factory setttings and te issue still persists. My router is the super hub 2 and connection is dropped for both wired and wirless devices. please can i have sopme advice.

Alex

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jbrennand
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Re: Broardband keeps dropping out

If wired connections are dropping it may well be a connection issue. We can look at the "state" of that is you post up the details as per...
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, Post up your Hub/network connection details and someone will check to see if there is a problem there.  In your browser’s URL box type in http://192.168.0.1  (or http://192.168.100.1 - if in modem mode) and hit return. On the first page up [there should be no need to login if you have done so before unless you have the New Hub4 when you do] click on the “router status” icon/text at the top/right of the first page up and then copy/paste as “Formatted Text” (not images) 3 FULL sets of data onto here from the Downstream, from the Upstream, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again.

Also, in the meantime... if you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.

https://www.thinkbroadband.com/broadband/monitoring/quality

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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