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Broadband

Hi 

I’m having a problem with my router. It’s showing connected to devices such as my smart tv and sky Q box but isn’t allowing me to use the internet. I can however connect to my internet on my iPhone. This is strange but it’s so annoying as I can’t connect my iPhone to the smart tv to use YouTube. 

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Message 2 of 11
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Re: Broadband

Hi

Send me a pm with your account number and postcode and i will look into it for you.

Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: Broadband

hi try a factory reset by holding in the button at rear assuming you have a hub 3. hope this helps

Here to help! I'm a technician helping out whilst working from home. Find out more


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Message 4 of 11
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Re: Broadband

I’ve tried everything. I rang sky thinking it was to do with their side but he assured me it was the router. I’ve noticed someone else had this problem and virgin sent someone out and they replaced the router. I only got the router yesterday and it’s been a nightmare from it arrived. 

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Alessandro Volta
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Message 5 of 11
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Re: Broadband

Have you updated your equipment with the new SSID and password if you only received the router yesterday?

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Message 6 of 11
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Re: Broadband

Everything is perfect, the signal strength everything is working good apart from this one issue 

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Alessandro Volta
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Re: Broadband

So devices are connecting to the WiFi?

Have you activated the hub since receiving it?

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Message 8 of 11
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Re: Broadband

Devices are connected but no internet connection. I’m assuming everything’s activated if the iPhone is fully working with internet but the smart tv and sky Q box isn’t.? 

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Alessandro Volta
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Message 9 of 11
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Re: Broadband

Well did you call the number to activate the equipment or not?

Your iPhone could be using the Mobile Data instead - most iPhones are set to use Mobile Data as a backup if WiFi is weak or not available.

https://support.apple.com/en-us/HT205296

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Message 10 of 11
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Re: Broadband

No as it was a quick home setup and when I run tests the boardband is fully working. Also the iPhone data is off

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