Virgin Media Community

[Clarem0212]

Every day my broadband seems to be disconnected. 

My virgin box connects to the hub but stops there. It is needing oi be rebooted multiple times per day. 

Tonight despite many many reboots, its just won't connect. 

Tried to use app to run a diagnostic check and error message, not able to run checks at this time. 

This has been going on for weeks now. Very frustrating. Any way to solve this please? 

[jbrennand]

See this
_________

Can you Check for any “known network faults first - Try in 2 places

1) Try the “check service,”Area status webpage" (link at top right of this forum)

2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to street cab/ postcode level.

[Clarem0212]

Thanks John. I have checked and no service issues.

Engineer out tomorrow so hopefully get to the bottom of it.