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Broadband switching off

Ajenkins0
Joining in

Until yesterday, I was putting my 360 box into standby and my hub continued to work normally. Now, when I do so both the box and the hub turn themselves off. What is the cause and solution please?

4 REPLIES 4

Martin_N
Forum Team
Forum Team

Hi Ajenkins0,

Thank you for your post and welcome to the community. 

I'm sorry for any issue you're having with the TV box and hub. 

To confirm, when you press the power button on your Tv remote, this switches off your hub?

^Martin

Client62
Alessandro Volta

Is some kind of smart mains switch involved in this ?

Yes, when the 360 box was in eco mode, pressing the red button to put the box into standby mode caused my router to turn off

I am sorry to hear this, did the router make a noise at all when this happened?

Also has this happened before or is this the first time?

They are connected together but they don't use the same plug for example so this could of just been a one off/

Please do let us know. 

Matt - Forum Team


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