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Johnk82
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Broadband stopped working

Phoned up to cancel my virgin tonight. 85 mins on hold. 

Cancelled it finally. 

Internet stopped working immediately now I have a red light on my router. 

Coincedence

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jbrennand
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Re: Broadband stopped working

Unlikely when you cancel you have a 30-day notice period. See if a "known problem" has arisen.

As well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually tells you of more local issues down to postcode level. These may not be listed on the Area Status web page (Areas are not “Geographic” they are billing areas) as that usually only covers faults affecting 1000’s of customers) so phone may give you more info, but even that wont cover problems affecting just a few customers.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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