Virgin Media Community

[ClelandClarke]

Broadband speed is slow, two people working from home unable to work properly due to bad broadband. Fixing slow broadband complaint process leads to dead end both online and oncall. Have opend a complaint, been weeks no response. 

Had engineer out previously gave us a booster, somebody had hurt our broadband at junction box. Being strangled again and can't get a human being to help. Its a disgrace. 

[tehwolf]

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@ClelandClarke wrote:

Broadband speed is slow, two people working from home unable to work properly due to bad broadband. Fixing slow broadband complaint process leads to dead end both online and oncall. Have opend a complaint, been weeks no response. 

Had engineer out previously gave us a booster, somebody had hurt our broadband at junction box. Being strangled again and can't get a human being to help. Its a disgrace. 

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if you want some help diagnosing the issue we'll need some more info from your hub.. 

can you set up a BQM - once set up, find the Live Graph and click "Create Sharing Link" - post that back here.

Next, browse to your hub on http://192.168.0.1 - don't log in, click Router Status - copy/paste the tables from the Upstream, Downstream and Network Log tabs back to this thread - you'll need multiple posts for this, the info wont all fit into a single one..

[ClelandClarke]

 

[ClelandClarke]

 

[ClelandClarke]

 

[tehwolf]

Did you set up the BQM?

Your power levels on the downstream are too high on a few of the channels, though only just.. not sure whether VM would consider this "within tolerance" or not, but it's likely that the forum staff will ask you to set a BQM up anyways.. so worth getting that out of the way.. 

[jpeg1]

Have you tried using a wired connection to the Hub to check whether the broadband service is at fault, or only the WiFi? 

There are various ways to improve the Hub's poor WiFi performance.