@ClelandClarke wrote:
Broadband speed is slow, two people working from home unable to work properly due to bad broadband. Fixing slow broadband complaint process leads to dead end both online and oncall. Have opend a complaint, been weeks no response.
Had engineer out previously gave us a booster, somebody had hurt our broadband at junction box. Being strangled again and can't get a human being to help. Its a disgrace.
if you want some help diagnosing the issue we'll need some more info from your hub..
can you set up a BQM - once set up, find the Live Graph and click "Create Sharing Link" - post that back here.
Next, browse to your hub on http://192.168.0.1 - don't log in, click Router Status - copy/paste the tables from the Upstream, Downstream and Network Log tabs back to this thread - you'll need multiple posts for this, the info wont all fit into a single one..