Virgin Media Community

[Paul621]

Hi, I used to get 240-250 mb downloadat my mobile 1 metre from hub now I'm lucky if it touches 50mb. I am on ultimate oomph and received email stating it was going to 600mb in  November. I've tried rebooting and unplugging TV boxes but no difference. Any ideas. Thanks 

[tehwolf · Accepted solution]

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@Paul621 wrote:

Hi, I used to get 240-250 mb downloadat my mobile 1 metre from hub now I'm lucky if it touches 50mb. I am on ultimate oomph and received email stating it was going to 600mb in  November. I've tried rebooting and unplugging TV boxes but no difference. Any ideas. Thanks 

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sounds like you may be connected to the 2.4ghz network?  you can check in the "connected devices" area of the hubs management pages (http://192.168.0.1)

[Paul621]

Thanks for the prompt reply tehwolf. You're correct my hub is set at 2.4ghz. I have accessed the hub settings page but it won't accept my password. I have done a factory reset and set a new password but it still won't accept. I have a virgin 360 box arriving tomorrow so will have another go then. I will let you know how it goes. 

[Paul621]

Nothing wrong with the broadband speed. The hub is on dual settings and my honer Chinese phone won't support the 5ghz signal. The Huawei which I got at the same time and gave to my partner does and tested at 230mb when l tested with that. At least I've learnt a bit about wi-fi and cheap Chinese phones!!