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Broadband speed slow

I am working from home. Broadband speed has dropped off again same as back in June. Hard wired PC and wireless Mac. Download about 12. Upload about 14. Paying for 200. Reset Hub 3 as per instructions on VM wesite. Back up to speed for a short while then dropped off again. This is seriously affecting my work. I notice because Spotify stops playing.

Any thoughts?

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Alessandro Volta
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Re: Broadband speed slow

What does the service status page show?


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Re: Broadband speed slow

No known broadband problems apparently

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Re: Broadband speed slow

The WiFi also has a problem as confirmed with the hub3 diagnostic tool

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Re: Broadband speed slow

Post the network, upstream and downstream logs from the hubs admin pages as text 


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Re: Broadband speed slow

Been a bit busy, Is this all you need?     Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1402750000340256 qam30
22027500001.740256 qam9
32107500001.738256 qam10
42187500001.740256 qam11
52267500001.438256 qam12
62347500001.238256 qam13
7242750000138256 qam14
8250750000140256 qam15
92587500001.238256 qam16
102667500001.238256 qam17
112747500001.238256 qam18
122827500001.240256 qam19
132907500001.438256 qam20
142987500001.538256 qam21
153067500001.540256 qam22
163147500001.538256 qam23
173227500001.538256 qam24
183307500001.738256 qam25
193707500002.540256 qam26
203787500002.740256 qam27
213867500002.940256 qam28
22394750000340256 qam29
23410750000340256 qam31
24418750000340256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.3364240
2Locked40.3225449
3Locked38.9235619
4Locked40.3365858
5Locked38.9316007
6Locked38.6265936
7Locked38.9405905
8Locked40.3745931
9Locked38.9815998
10Locked38.9576088
11Locked38.9536231
12Locked40.3496168
13Locked38.92066100
14Locked38.615282
15Locked40.312292
16Locked38.919275
17Locked38.915284
18Locked38.93957551
19Locked40.314733592
20Locked40.316705224
21Locked40.3694159
22Locked40.3254294
23Locked40.35013868
24Locked40.310802070
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