Virgin Media Community

[Disgruntled1970]

At 9.17 a.m. my broadband started bouncing and speed dropped to the point I had to hotspot my phone. Posted the issue on Twitter and worked with a virgin employee, but issue remains. Speeds down from 219/21 to randomly between 7/.21 and 30/.75. Checked cabling/rebooted/gone from modem mode to router and back. No change. Wireless connection or Ethernet both produce the same variations in low speed connectivity - v3 hub 

[Reece_MH]

Hi @Disgruntled1970,

Thanks for your post, and welcome back to our Forums. 

I'm sorry to hear you're facing problems with your speeds, and connection. I've taken a look at things on our end, and I can see that there are some levels on your service that are out of specification, and are most likely causing these problems.

I'm going to send you a private message so we can get somebody out to look into this for you. Please keep an eye out in the top-right, purple envelope.

Cheers,