Been on the phone to virgin constantly. I had the 200 mbps, and recently upgraded to the 500 mbps. Since then my wifi has became very slow, virgin sent a new hub 3 to me, this didn’t make any difference then an engineer came out and moved the hub from a cupboard to behind the tv. This has now made things worse and I have lost wifi in a room that had this before. I also have virgin media wifi booster installed. I have ran an Ethernet cable from the hub to my laptop and also PS4 and the most a Speedtest has managed is 190 mbps so I can’t get to the guaranteed speed of 256 mbps on a wired connection. The testing device is a gaming pc and capable of handling 1Gbs and using a Cat 5E/6 cable.
I am being sent out the new wifi pod to try and fix things, I was wondering if someone could have a look over the router details as I think there might be an issue with the cabling or the power coming in via the cables.
Post the network, upstream and downstream logs from the hubs admin pages back here as text please
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