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Danny28
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Broadband signal Chesham

My signal is constantly dropping in and out, severely impacting my abiltiy to continue with work , particularly, meetings. The kids are also struggling with home schooling.

I have been sent a new router but the problem persists. It has dropped out 4 times in the last 2 hours. I have checked the Virgin website for any outtages but that says none have been noted.

What do I do next? How do I get an engineer to check the external connection??

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tehwolf
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Re: Broadband signal Chesham

call teh automated service line (0800 561 0061) - it will give you more local (down to postcode level) information about any service issues.  

set up a BQM and, using the Sharing Link, post a copy of the Live Graph back to this thread.

browse to your hub on http://192.168.0.1 - don't log in, click Router Status - copy/paste the tables from the Upstream, Downstream and Network Log tabs back to this thread, you'll need one post per tab.  

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Danny28
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Re: Broadband signal Chesham

Thank you so much for coming back to me.
I do not have the technical capablitiy to respond to your request, hence my request for a Virgin engineer.
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Gareth_L
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Re: Broadband signal Chesham

Hello Danny28

Sorry to hear about the issues with your service
I am more than happy to take a look at this for you and arrange an engineer if needed 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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Danny28
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Re: Broadband signal Chesham

Done.
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ic2
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Re: Broadband signal Chesham


@Danny28 wrote:

My signal is constantly dropping in and out, severely impacting my abiltiy to continue with work , particularly, meetings. The kids are also struggling with home schooling.

 


Hi,

Are you in area 22 by any chance?

regards

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Gareth_L
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Re: Broadband signal Chesham

Hello ic2

I will drop you a Private Message to see what's what 

I know the struggle with Home schooling 

If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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Danny28
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Re: Broadband signal Chesham

Yes - I'm in area 22.
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ic2
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Re: Broadband signal Chesham

Thanks, I am in the same area and having issues like you, went out on Sunday morning and yesterday morning, so could be linked. 

regards

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Gareth_L
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Re: Broadband signal Chesham

Hello Danny28

Quick message as promised to see how the visit went 

How are things looking now 

Gareth_L

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