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Broadband - received a goingaway from instead of receiving the broadband

Just joined

I’ve ordered broadband on the 28th of august and it was supposed to be installed on the 1st of September - instead I’ve received going away from email and nothing else - literally radio silence. I’ve never submitted going away form so what is the issue ?
im currently on holiday abroad and my housemate was supposed to be home for the installation however this issue makes everything much harder as I cannot contact the help service online from abroad.





Virgin Media installation dates tend to be fat too optimistic and then can slip by weeks or more.

If you have an internet service from another ISP, do not cancel it until the VM internet has been installed and see to work well for a month.