Virgin Media Community

[Dannilouxx]

Hi, for the last few days my broadband connection has been next to nothing. I have checked and have attached the message I'm getting. I work from home and this is causing me major issues.

Also, every night around 12.30am, the Internet goes off for around 10 - 40 minutes, is this normal?

• Thanks

[goslow]

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@Dannilouxx wrote:

Hi, for the last few days my broadband connection has been next to nothing. I have checked and have attached the message I'm getting. I work from home and this is causing me major issues.

Also, every night around 12.30am, the Internet goes off for around 10 - 40 minutes, is this normal?

• Thanks

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If you were trying to attach a screenshot from the 'service status' page, it hasn't appeared.

Have you tried the automated service status number 0800 561 0061 to check for any faults in your area?

[Dannilouxx]

 

[Dannilouxx]

It says no issues in area but says that when I run a test

[Tudor]

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

VM will not dispatch any technicians while an area fault exists.

If no area faults found:

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[Carley_S]

Hi @Dannilouxx

Welcome back to the community forums

Sorry to hear you're experiencing service issues at this time. I have taken a look at our side and can see that it looks like we'll need a technician to visit to investigate further. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon.