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Broadband problem since going onto hub 4

Hello,

Since going onto virgins hub 4 my broadband drops virtually every day and I have to reboot router to get it back on, I have set up BQM and here is the link to it:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/e70a39d2d45ed86ba43ed333434e884e3153bca3

I hope someone can look at this and help me fix it.

Thanks in advance. 

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Re: Broadband problem since going onto hub 4

post the upstream - downstream levels and network log

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Re: Broadband problem since going onto hub 4

Looks exactly like mine on the Hub4 with Gig1. You’ll likely be told nothing is wrong though. 


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Re: Broadband problem since going onto hub 4

Hi Tony,

info that you asked for:

Network Log
Time Priority Description
Mon 26/10/2020 15:00:04 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 26/10/2020 15:01:36 6 DS profile assignment change. DS Chan ID: 159; Previous Profile: ; New Profile: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 26/10/2020 15:12:22 5 DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 26/10/2020 17:18:06 6 CM-STATUS message sent. Event Type Code: 23; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 27/10/2020 09:50:42 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 27/10/2020 09:51:09 6 DS profile assignment change. DS Chan ID: 159; Previous Profile: ; New Profile: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 27/10/2020 10:02:58 5 DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 27/10/2020 17:02:18 6 CM-STATUS message sent. Event Type Code: 23; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 27/10/2020 20:47:26 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 27/10/2020 20:48:17 6 DS profile assignment change. DS Chan ID: 159; Previous Profile: ; New Profile: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 27/10/2020 20:59:41 5 DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 27/10/2020 22:14:28 6 CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 28/10/2020 11:01:34 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 28/10/2020 11:03:01 6 DS profile assignment change. DS Chan ID: 159; Previous Profile: ; New Profile: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 28/10/2020 11:13:50 5 DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 29/10/2020 00:59:16 6 CM-STATUS message sent. Event Type Code: 23; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 29/10/2020 09:29:04 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 29/10/2020 09:29:48 6 DS profile assignment change. DS Chan ID: 159; Previous Profile: ; New Profile: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 29/10/2020 09:41:22 5 DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 29/10/2020 13:26:44 6 CM-STATUS message sent. Event Type Code: 23; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 29/10/2020 14:44:57 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 29/10/2020 14:45:33 6 DS profile assignment change. DS Chan ID: 159; Previous Profile: ; New Profile: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 29/10/2020 14:57:12 5 DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 30/10/2020 01:22:00 6 CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 30/10/2020 22:16:52 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 31/10/2020 01:22:10 6 CM-STATUS message sent. Event Type Code: 23; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 31/10/2020 20:48:41 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 01/11/2020 00:01:28 6 CM-STATUS message sent. Event Type Code: 23; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 01/11/2020 14:16:53 4 DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 01/11/2020 14:16:54 6 DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 01/11/2020 14:47:19 6 CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 03/11/2020 08:47:14 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 03/11/2020 09:38:11 6 CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 03/11/2020 15:12:31 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 03/11/2020 15:12:52 6 DS profile assignment change. DS Chan ID: 159; Previous Profile: ; New Profile: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 03/11/2020 15:18:33 6 CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 03/11/2020 15:24:49 5 DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 03/11/2020 15:24:52 6 DS profile assignment change. DS Chan ID: 159; Previous Profile: 3; New Profile: .;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 03/11/2020 17:01:38 6 CM-STATUS message sent. Event Type Code: 23; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 03/11/2020 17:20:58 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 03/11/2020 17:21:31 6 DS profile assignment change. DS Chan ID: 159; Previous Profile: ; New Profile: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 03/11/2020 17:24:23 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 03/11/2020 17:25:45 6 DS profile assignment change. DS Chan ID: 159; Previous Profile: ; New Profile: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 03/11/2020 17:36:39 5 DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 03/11/2020 21:31:45 6 CM-STATUS message sent. Event Type Code: 23; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 05/11/2020 08:53:55 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;


 

thanks

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Re: Broadband problem since going onto hub 4

3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 32600000 41.020599 5120 KSym/sec 64QAM 5
2 39400000 40.770599 5120 KSym/sec 64QAM 4
3 46200000 40.270599 5120 KSym/sec 64QAM 3
4 53700000 40.270599 5120 KSym/sec 64QAM 2


3.0 Upstream channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 US_TYPE_STDMA 0 0 0 0
2 US_TYPE_STDMA 0 0 0 0
3 US_TYPE_STDMA 0 0 0 0
4 US_TYPE_STDMA 0 0 0 0

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Re: Broadband problem since going onto hub 4

3.0 Downstream channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
29 363000000 7.400002 38.605377 QAM256 29
1 139000000 12.199997 38.983261 QAM256 1
2 147000000 11.699997 40.366287 QAM256 2
3 155000000 11.199997 38.983261 QAM256 3
4 163000000 10.800003 38.983261 QAM256 4
5 171000000 10.699997 38.605377 QAM256 5
6 179000000 10.400002 38.983261 QAM256 6
7 187000000 10.300003 40.366287 QAM256 7
8 195000000 10.000000 40.366287 QAM256 8
9 203000000 9.699997 40.366287 QAM256 9
10 211000000 9.500000 40.366287 QAM256 10
11 219000000 9.400002 40.366287 QAM256 11
12 227000000 9.300003 38.983261 QAM256 12
13 235000000 9.099998 38.983261 QAM256 13
14 243000000 8.699997 40.366287 QAM256 14
15 251000000 8.199997 38.983261 QAM256 15
16 259000000 7.900002 38.983261 QAM256 16
17 267000000 7.699997 38.605377 QAM256 17
18 275000000 8.000000 38.983261 QAM256 18
19 283000000 8.800003 38.983261 QAM256 19
20 291000000 10.300003 38.983261 QAM256 20
21 299000000 10.500000 40.366287 QAM256 21
22 307000000 9.300003 38.983261 QAM256 22
23 315000000 8.500000 38.983261 QAM256 23
24 323000000 8.099998 38.983261 QAM256 24
25 331000000 8.099998 38.983261 QAM256 25
26 339000000 8.099998 38.605377 QAM256 26
27 347000000 8.000000 38.983261 QAM256 27
28 355000000 7.699997 38.983261 QAM256 28
30 371000000 7.199997 38.983261 QAM256 30
31 379000000 7.199997 38.605377 QAM256 31


3.0 Downstream channels
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
29 Locked 0 0 0
1 Locked 34682 0 0
2 Locked 35157 0 0
3 Locked 38455085 0 0
4 Locked 26181 0 0
5 Locked 37253 0 0
6 Locked 36627 0 0
7 Locked 23570 0 0
8 Locked 21872 0 0
9 Locked 15321 0 0
10 Locked 5036 0 0
11 Locked 10592 0 0
12 Locked 13346 0 0
13 Locked 8101 0 0
14 Locked 14598 0 0
15 Locked 19309587 0 0
16 Locked 8199 0 0
17 Locked 3104 0 0
18 Locked 6442 0 0
19 Locked 10155 0 0
20 Locked 5048 0 0
21 Locked 6269 0 0
22 Locked 9267 0 0
23 Locked 8120 0 0
24 Locked 20776 0 0
25 Locked 10482 0 0
26 Locked 15094 0 0
27 Locked 25365 0 0
28 Locked 19482 0 0
30 Locked 8240 0 0
31 Locked 2218191 0 0


3.1 Downstream channels
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159 96 4K 1880 QAM4096 759


3.1 Downstream channels
Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
159 Locked 4.8 4908335 0

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Re: Broadband problem since going onto hub 4

you have some downstream channels out of spec +10 is the max - VM need to comment but they should be looked at imo 

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Re: Broadband problem since going onto hub 4

thanks, how do i get VM to comment?

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Re: Broadband problem since going onto hub 4


@maximlfc wrote:

thanks, how do i get VM to comment?


They’ll get here in a week or so


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Re: Broadband problem since going onto hub 4

Hi Maximlfc

thank you for your post 🙂
I am sorry to hear this and I can look into this for you, I will pop you over a private message and take a look for you. Just keep an eye out for the purple envelope.
thanks,
Zoie

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