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camden1
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Broadband outage

Virgin have had some sort of major outage last few weeks. I have had no internet, no one has a resolution to the problem and at this time offering no compensation for not providing a contracted service which I am paying for

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lotharmat
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Re: Broadband outage

Is it a known fault? Try 0800 561 0061 for the most up to date info!



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camden1
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Re: Broadband outage

I have called they said it's problem everywhere and pretty much I have to live without internet. The date for when they expect to fix the problem keeps getting pushed back.

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Zak_M
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Re: Broadband outage

Good morning @camden1 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues there. 

 

Are you able to let me know, are you a business account holder or a residential account? 

 

Kind regards,

Zak_M

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camden1
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Re: Broadband outage

I am buisness customer. Due to this outage I am unable to use my till, TV and music.

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Hayley_S
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Re: Broadband outage

Hello @camden1.

 

Thank you for confirming this.

 

We can not deal with business accounts from this platform unfortunately.

 

I am sorry about this, but please can you contact us from our business contact page by clicking here.

 

I hope you get the help you need from there.

 

Take care for now 🙂

Hayley
Forum Team



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camden1
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Re: Broadband outage

It seems virgin really doesn't care about buisness at all. I've tried calling the number no one can seem to help fix the problem. 

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Hayley_S
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Re: Broadband outage

I am sorry @camden1.

 

But we are unable to help from this platform, you will need to call us on 0800 052 0800.

 

Many thanks,

 

Hayley
Forum Team



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