My broad band has been off for 4 days. When I call the help line there is a recorded message to say there is a local fault, however I also received a text message to say it's clear. I finally managed to get through to the call centre where a very unsympathetic operator told me it would take another two days to fix. My online account says there are no issues. How do I find out what is going on and when I will get the service I'm paying Virgin a lot of money to provide! It's very frustrating!!
I'm now on my sixth day without wi-fi on which my home entertainment and security systems rely. I was informed last night that my router is faulty and it could be another 3-5 days before I see a replacement. Why does it take a leading telecoms company 5 days to identify the problem? Will Virgin compensate me for the inconvenience and cost of additional phone data I have had to use as a consequence of their technology failure?
Is the connection on ethernet cable to the Hub working and its just wifi that's goosed ?
If you havent already, it may be worth doing a pinhole reset on it to see if kicks some life back into it.
Never tried this... but I wonder.... if you went into your local VM high street store with the faulty Hub whether they would swap it for you? After all the stores web blurb says.... "or take home a self-install kit and you could be online tonight" - so unless that is just referring to "mobile phones online" they must stock them. Worth a call?
-------------------- John --------------------
My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.