Since 16 April I have faced daily broadband outage. The failure of my system happens anytime between 14:30 and 15:00, today it was earlier as 14:11. The hub flashes green, no internet connection. Internet can be out for a few minutes or several hours. mid it comes back after a few minutes the connection will be unstable for next 3-4 hours. All seems ok late evening and when I get up from about 6:00-14:00 it is very stable.
virginmedia seem to be incredulous to this issue saying it can’t happen daily at the same time. help
Right - is it happening on a device connected by ethernet cable at the same time as on wifi ones?
If not its - just a wifi issue - could be caused by anything - your neighbour microwaving a Potnoodle? Other solutions and fixes apply then
If it is.... then the proof is provided when you Set up a free “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take an hour or two to start seeing a sensible picture.
I am experiencing a similar problem, affecting both broadband and TV. It happens every afternoon, and the automated phone service states that there is a network problem in my area (Stockport, SK7), and later on it gets fixed. I have spoken to service reps, who just give me the same story. Clearly something is going on - any suggestions as to how to escalate it?
Hi Geoffreyc - or should I say Neighbour as I too am in the Stockport SK7 area. My escalation strategy has been: 1. to tweet about it every time it happens 2. Speak to the virgin media contact centre and 3. Joined this community
An engineer cam out on Monday - he did checks and waited until 14:35 nothing happened. Then at 14:45 outage, and I texted him. Apparently there are network issues and it has been flagged up to the local network service engineer.