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Lisa70
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Broadband not working

Does anyone know how to get past the electronic answers on the phone and chat?? I am so frustrated. We bought the top broadband package that is supposed to have the fastest speeds and it just drops out and off all the time. The speeds are poor around the house but the problem seems to be with the line coming into the house. I can’t get past the tests which tell me there isn’t a problem. I am not doing this for fun....I have plenty of better things to do with my time other than chase and chase to try and get the broadband I am paying for......heeeeeeelp anyone????

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gary_dexter
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Alessandro Volta
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Re: Broadband not working

What are your wired speeds and connectivity like?


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Lisa70
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Re: Broadband not working

Hiya. They are exactly the same with the Ethernet cable plugged in. Trying to hone school and work and we should have more than enough coming into the house to do both easily 

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gary_dexter
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Alessandro Volta
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Re: Broadband not working

Post the network, upstream and downstream logs from the hubs admin pages back here as text

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