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Broadband not connecting

Morning.

I have tried everything to get broadband to connect this morning but no joy. It is impossible to get to actually speak to anyone about it via 150 number. Is there anyone from Virgin able to help?

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Alessandro Volta
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Re: Broadband not connecting

What is your contracted speed ?

Which Hub do you have ?

What is your connection like using a direct connection using a Cat 5E/6 cable between the Hub and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - 26_Aug_2020
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Re: Broadband not connecting

Its back!! I did see an Access Denied on the Internet Status on the router homepage.....but its gone now and all green again.

 

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Alessandro Volta
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Re: Broadband not connecting

New connection or equipment or existing?

What is the service status page saying?

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