Virgin Media Community

[Dyl04]

I recently received my broadband kit but don't have a virgin wall socket. Yet I have received a message saying my kit is activated does this mean it will work or will I still need the wall socket?

[Client62]

In some cases there is just a coax cable on the floor.   Failing that ...

Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done.

If an engineer visit is offered - accept that.

[Ashleigh_C]

Hi there @Dyl04 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry to hear that you have not had the correct connections to install, have you since been able to speak to our teams and arrange a manned install?