I joined VM just over a week ago and my internet keeps dropping - speeds otherwise all as expected but losing connection 4-5 times a day on average, more on some days.
I've followed the advice from THIS link and set up a free “BQM” to continually monitor the state of my connection. So far, so good.
Then I logged into my hub (at http://192.168.0.1/ ) and could not find anywhere to copy the log data from. See pic. below - do I have a newer hub that does not allow access to the "downstream, upstream, & network logs pages"?
If anyone can point me to how to access the log data so I can post it here, I would be most grateful.
When you connect to your hub and see a "Welcome back" login screen, don't log in. Just click on the link below the password entry box that says "Check router status". That'll bring up a window with five tabs...then follow Dr Brennand's advice that you linked to.
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Thank you for your post and welcome to Virgin Media and the community.
I am sorry to understand that you have been having some broadband trouble since joining. I've been unable to find anything out of the ordinary from this side, your hub specs are all showing green here.
Can you please perform a factory reset on the hub for me? You'll need to stick a pin or something of similar size, into the back of the router where the reset pin hole is for at least 30 seconds. The hub lights will cycle through from white to flashing green, once the base light has returned to a stable white (sometimes can look blue if the hub is new) you'll be able to connect again - please let me know if things improve from there.
I will perform the factory reset as soon as I can, but I have a question: the Network Log shows dozens of warnings and "Critical" entries - is that normal??
I note that you said that you were unable to find anything out of the ordinary, but shouldn't all these warnings and critical errors tell you that something is not right? I know I'm just a layman with no knowledge of these things but it seems really weird that within the first week the log is full of critical warnings...
Anyway, thanks again - I'll reply once I've been able to do the factory reset.