Is it dropping on both wifi and ethernet connected devices ?
Have you checked for “known network faults”? As well as trying the “check service,” weblink (at the top of this forum board), there is also a Service Status number - 0800 561 0061 - which usually tells you of more local issues down to postcode level (that might even not yet be listed on the Service Status web page) - that may give you more info. If nothing shows on there call it in and see what they say when they test your connection and if possible, get a fault reference number.
Also, set up a free “Broadband Quality Monitor” to continually monitor the state of your connection and record any dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the logs and in discussions with VM. Make sure you uncheck the “ignore ping from WAN side” box in the settings.
Thank you for reaching out with your concerns, I'm really sorry that you've been affected by intermittent connection issues.
In taking a look at the backend of your account, I can see that there's an SNR fault in your area logged under reference F007427283. This was raised on 23rd September and is expected to be resolved by 3pm on 5th November.
It does look like we've had some issue isolating the underlying cause, but I've spoken to the local Networks manager this afternoon and they've advised that we should see vast improvement over the next few hours. They appear to have identified the main issue and have arranged to replace certain physical elements to restore full functionality. They've said they'll keep me in the loop, so I'll be sure to update you with any further information I receive.