Complaint refs C-0906211659 and C-0906211963. Don't ask me why two different refs, it's the same complaint as far as I'm concerned.
[Why kafkaesque? Imagine repeatedly contacting a live agent, who takes all you security details and asks for a description of the issue, then says they can't help and need to put you in touch with technical team; so they connect you with a bot which eventually connects you with a live agent, who takes all your security details and asks for a description of the issue, then says they can't help and need to put you in touch with technical team. Repeat about 10 times. When I eventually DID talk to someone from technical team, they did all the tests, said no problem, I said "wait", he hung up. Then back to the circular process above.]