I’m having dropout trouble with my Broadband which keeps on cutting out since “Lockdown 2” started - so around Nov time
My internet connection will cut out/reconnect and repeat this cycle every 5-10min depending on how bad it’s behaving. On the Superhub router - the green WiFi logo will appear solid once down, and then flicker randomly until it’s back up, usually within a few mins.
Streaming videos becomes effected which you have to go back and play again after each dropout. WFH is severely effected for me now with video calls cutting out every few mins so this is the main frustration and issue.
i have read some posts about creating a “network monitor” which I have just done - I also need to test on Ethernet to see if it’s WIFi related or not
i have had 4 x engineers out to the property since Nov and no fix as yet. They changed some wiring and some connectors, tinker with the hub etc to no avail so I think it’s not an issue in my property but at the box or further upstream
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
***** If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!! I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences. Office 365, Dynamics CRM and Cloud Computing Jedi
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Hub 4 When the page appears LOG IN then Advanced Settings > Tools > Network Status.
Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.