Broadband keep disconnecting

[Judderman]

My Hub 3 keeps disconnecting, here are the logs (I don't know what any of it means) I've booked an engineer but would prefer if it could be done remotely if possible before the visit and I will cancel.

Thanks

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	339000000	-12	35	256 qam	26
2	203000000	-11.2	37	256 qam	9
3	211000000	-10.7	37	256 qam	10
4	219000000	-10.7	37	256 qam	11
5	227000000	-10.5	36	256 qam	12
6	235000000	-11	37	256 qam	13
7	243000000	-11.4	37	256 qam	14
8	251000000	-11.7	36	256 qam	15
9	259000000	-11.5	36	256 qam	16
10	267000000	-11.5	36	256 qam	17
11	275000000	-11.7	36	256 qam	18
12	283000000	-12.2	36	256 qam	19
13	291000000	-12.5	36	256 qam	20
14	299000000	-12.5	35	256 qam	21
15	307000000	-12.7	36	256 qam	22
16	315000000	-12.5	36	256 qam	23
17	323000000	-12.4	36	256 qam	24
18	331000000	-12.4	36	256 qam	25
19	347000000	-12.4	36	256 qam	27
20	355000000	-12.5	36	256 qam	28
21	363000000	-12.5	34	256 qam	29
22	371000000	-12.2	36	256 qam	30
23	379000000	-12	36	256 qam	31
24	387000000	-12	36	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	35.7	14	0
2	Locked	37.3	14	0
3	Locked	37.3	13	0
4	Locked	37.6	5	0
5	Locked	36.6	5	0
6	Locked	37.6	0	0
7	Locked	37.3	5	0
8	Locked	36.6	0	0
9	Locked	36.6	5	0
10	Locked	36.6	5	0
11	Locked	36.6	6	0
12	Locked	36.6	12	0
13	Locked	36.6	3	0
14	Locked	35.7	7	0
15	Locked	36.3	4	0
16	Locked	36.3	3	0
17	Locked	36.3	6	0
18	Locked	36.3	3	0
19	Locked	36.6	11	0
20	Locked	36.3	14	0
21	Locked	34.4	60	0
22	Locked	36.6	12	0
23	Locked	36.6	28	0
24	Locked	36.6	9	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1

49600000

57

5120

64 qam

1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1

ATDMA

0

0

0

0

[Judderman]

Network Log

Time Priority Description

28/05/2023 09:53:54	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/05/2023 09:38:54	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/05/2023 09:38:22	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/05/2023 09:37:22	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/05/2023 07:53:56	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/05/2023 07:52:18	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/05/2023 07:51:39	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/05/2023 00:30:9	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/05/2023 00:20:2	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/05/2023 00:14:59	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/05/2023 00:14:28	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/05/2023 00:13:18	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/05/2023 00:12:45	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/05/2023 00:10:59	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/05/2023 00:09:6	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/05/2023 00:08:32	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/05/2023 20:21:20	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/05/2023 20:20:21	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/05/2023 20:19:52	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/05/2023 20:18:58	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[jbrennand]

The Down power levels are way too low and Up channels are missing - its basically awful..  It needs the Tech visit to correct these - nothing can be done remotely

[John_GS]

Hi @Judderman 

Thanks for posting and welcome back to the community. Sorry to hear of the broadband issues. I have done a system check and you have got a technician visit booked in.

Please do let us know how the visit goes.

Best wishes.