Virgin Media Community

[Nats19]

Thanks for your help on this. I did try and post the downstream data but the file was too large. I’ll split into two parts.

I reboot everything last night and it was working fine. But having just logged on now, it’s dipping in and out again.

I’ll get straight back to you.

 Thanks

nats 

[Nats19]

Here you go:

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	402750000	3.5	40	256 qam	30
2	202750000	4.3	40	256 qam	9
3	210750000	4	40	256 qam	10
4	218750000	4	40	256 qam	11
5	226750000	4	40	256 qam	12
6	234750000	3.7	40	256 qam	13
7	242750000	3.7	40	256 qam	14
8	250750000	3.9	40	256 qam	15
9	258750000	4	40	256 qam	16

10	266750000	4.4	40	256 qam	17
11	274750000	4.4	40	256 qam	18
12	282750000	4	40	256 qam	19
13	290750000	4	40	256 qam	20
14	298750000	4	40	256 qam	21
15	306750000	3.7	40	256 qam	22
16	314750000	3.5	40	256 qam	23
17	322750000	3.5	40	256 qam	24
18	330750000	3.7	40	256 qam	25
19	370750000	3.2	40	256 qam	26
20	378750000	3.5	40	256 qam	27

[lotharmat]

Downstream power levels look fine from that! - I'm at a bit of a loss!

Hopefully VM staff should be able to spot something!

[Nats19]

21	386750000	3.5	40	256qam	28
22	394750000	3.5	40	256qam	29
23	410750000	3.7	40	256qam	31
24	418750000	3.5	40	256qam	32

[Nats19]

Downstream bonded channels

1	Locked	40.9	13	0
2	Locked	40.3	20	0
3	Locked	40.3	8	0
4	Locked	40.3	7	0
5	Locked	40.3	13	0
6	Locked	40.9	14	0
7	Locked	40.3	9	0
8	Locked	40.9	17	0
9	Locked	40.3	25	0
10	Locked	40.9	35	0

[Nats19]

Thank you so much for your help on this. It's very much appreciated. 

Do VM get in touch with me or do I need to send a separate message?

Nats

[jem101 · Accepted solution]

A member of the VM forum staff will eventually stumble bleary-eyed across this thread and respond to you in it. In the meantime, ideally we'd ask you if you can connect your laptop to the VM hub by a cable rather than using wifi, in that way we can get an idea if the issue is with the internet connection into the hub itself, or just with the wifi being transmitted from it - the steps to fix this are different depending on where the problem is.

If this isn't easily done, and I appreciate that few laptops now have ethernet ports and require the purchase of all sorts of weird and wonderful devices, in the meantime could you also get the upstream information from the hub along with the logs (these are in tabs in the same place as you got the downstream details from).

I suspect, and this is only a bit of speculation at this point, that you have a bad cable joint or damaged cable somewhere and it's killing your upstream connection, you'll need an engineer visit to check this and rectify.

If a member of the forum team hasn't responded by this evening, I'll escalate this thread for you and they should get to it by tomorrow.

John

[Nats19]

Thank you this is also super helpful 😊👍🏽

[Zak_M]

Good morning @Nats19 

Welcome to the forums and thank you for taking the time to post. 

I am sorry to hear that you have been experiencing some issues with your services.

I have taken a look over you account and I can see that there is currently an open SNR issue effecting the area, the estimated fix time is 14/06/21 please note this time is only an estimate and might change due to the complexity of the issue. 

Kind regards,

Zak_M

[Nats19]

Hi Zak,

Thanks for your message. Ok, I'll keep an eye on everything this end, and if anything changes next week. Out of interest what's an SNR?

Thank you. 

Nats