A member of the VM forum staff will eventually stumble bleary-eyed across this thread and respond to you in it. In the meantime, ideally we'd ask you if you can connect your laptop to the VM hub by a cable rather than using wifi, in that way we can get an idea if the issue is with the internet connection into the hub itself, or just with the wifi being transmitted from it - the steps to fix this are different depending on where the problem is.
If this isn't easily done, and I appreciate that few laptops now have ethernet ports and require the purchase of all sorts of weird and wonderful devices, in the meantime could you also get the upstream information from the hub along with the logs (these are in tabs in the same place as you got the downstream details from).
I suspect, and this is only a bit of speculation at this point, that you have a bad cable joint or damaged cable somewhere and it's killing your upstream connection, you'll need an engineer visit to check this and rectify.
If a member of the forum team hasn't responded by this evening, I'll escalate this thread for you and they should get to it by tomorrow.
Welcome to the forums and thank you for taking the time to post.
I am sorry to hear that you have been experiencing some issues with your services.
I have taken a look over you account and I can see that there is currently an open SNR issue effecting the area, the estimated fix time is 14/06/21 please note this time is only an estimate and might change due to the complexity of the issue.