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Broadband issues

I have been having internet issues since Tuesday following in from some routine works. I’ve lost 7hrs pay and my working from home this needs to be resolved by Monday. I’m now having intermittent issues which I’ve never had before so I can only think this is a follow ok from Tuesdays work. My employer want me back in the office if the problem continues next week.

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Alessandro Volta
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Message 2 of 10
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Re: Broadband issues

What issues exactly?

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Message 3 of 10
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Re: Broadband issues

We have upgrade on Tuesday and now the wifi keeps going off and I’m losing connection on my phone, work pc and the house. This has happened everyday since Tuesday.

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Alessandro Volta
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Re: Broadband issues

Are wired connections stable and working?

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Alessandro Volta
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Message 5 of 10
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Re: Broadband issues

What is your connection like using a direct connection using a Cat 5E/6 cable between the Hub and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Message 6 of 10
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Re: Broadband issues

I am getting 112mb, I have nothing connected and all is wireless . Still getting intermittent internet. Phone and film has stopped working on the tv and the family tablet has stopped working.

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Alessandro Volta
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Message 7 of 10
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Re: Broadband issues

Was that speedtest done with a wired device?


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Message 8 of 10
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Re: Broadband issues

No it wasn’t on a wired device but on a mobile. The wifi sign keeps going off then coming back on. Also on the TV box 2 orange arrows keep appearing!  I need to try and sort this by Monday so I can continue to work from home during lockdown. Thanks

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Message 9 of 10
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Re: Broadband issues

The tv and our phones keep saying no wifi connection then the fan symbol disappears.

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Alessandro Volta
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Message 10 of 10
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Re: Broadband issues

What is your connection like using a direct connection using a Cat 5E/6 cable between the Hub and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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