I am hoping that someone will be able to assist me, we have been virgin media customers for nearly 10 years, the WiFi signal has been pretty consistent since we joined, however for the last 6 months we have been struggling getting a decent signal, (I have added a BQM to show this) the only device we have wired is my PS4, it struggles doing any updates.
The cable on the driveway is also above ground and we have reported this before but have had no one assist us.
I have include picture of both the BQM from the 1st/2nd of November and also the picture of the cable (it was dark sorry its not the best quality)
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
Can you please
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Hub 4 When the page appears LOG IN then click ‘Check Router Status’.
Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.
***** If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!! I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences. Office 365, Dynamics CRM and Cloud Computing Jedi
Sorry to hear, you're having issues with your connection and internet quality. I'd like to take a closer look on your behalf. To enable me to do so, I am going to send you a private message. Please look out for the purple envelope in the top right of the screen.