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Broadband issues

Broadband Quality Monitor.png

Hi,

I went to bed so I didn't get a full 24 hours but I think you can see that I have very high ping.

It's been like this since the beginning of Covid-19 and so I thought maybe it was related. However, friends of mine that don't have the 'super hub 3' and bought their own routers don't seem to be having an issue.

When playing games I'm experiencing 300 - 600 ping and sometimes for short periods of time approaching the 2,000 mark.  

Is there a fix for this?

Thanks,

Sam

 

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Re: Broadband issues

Edited image and reposted:

Broadband Quality Monitor.png

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Very Insightful Person
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Message 3 of 12
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Re: Broadband issues

Nope.

Images take time to be authorised. They will be rejected it they contain personal data MAC addresses etc.

--------------------
John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Message 4 of 12
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Re: Broadband issues

Image seems to okay now.

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Message 5 of 12
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Re: Broadband issues

So does no one answer these?
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Alessandro Volta
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Message 6 of 12
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Re: Broadband issues

You’ll need to wait for a forum mod or tech to pick it up 


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Message 7 of 12
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Re: Broadband issues

Hi Elohymn,

 

Thanks for your post. 

 

I'm sorry you're experiencing some problems with your broadband connection at the moment, I can understand this would be frustrating.

 

I can see that there is currently some congestion in your area that could be causing these problems. Our team are working on getting this fixed, and the current estimated fix time is 10th June at 12:35.

 

Apologies for an inconvenience caused.

 

Thanks

 

Melissa 

 

 

 

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Re: Broadband issues

Hi Melissa,

I waited until after the 10th to see if that was really true. I've been told similar things in the past and it seems like a copy-paste response. 

As expected, there is no change. 

Can you tell me if there is really a fix for this (during covid-19) or is the only chance I have to replace the superhub 3 with a router I buy myself?

Thanks for your time.

Regards,

Sam

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Alessandro Volta
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Re: Broadband issues

Congestion problems with ping going high will not be fixed by a new router.

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Alessandro Volta
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Re: Broadband issues

Technically it’s not after the 10th yet. 

Plus the date was only an estimated fix date. 


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