Re: Broadband issues: packet loss and high latency
4 weeks ago
Can you post your Hub status and logs? Someone should be spot if there is a problem Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) Don't log in! Click on 'router status' Copy/paste the data from each of the tabs. The forum software will remove the MAC addresses for you (you may need to click the 'post' button again).
Welcome to the forum page and thanks for posting this on here.
Sorry to hear you're having some issues, but from looking at your account it does look like you have spoken to our team recently to arrange an engineer, can I just confirm is everything all sorted for you or do you need our assistance today?
More than happy to help if so, but please do let us know 🙂