I have Virgin Media Hub 3.
I’m currently experiencing broadband issue in my area but the app and webpage for service status keeps telling me 2 things:
Wi-Fi light and Connectivity (arrow symbol) light keeps flashing green with the main light flashing green.
I’ve used service status page to check.
The issue is happening intermittently.
I have checked all the cables. Followed the on and off instructions as advised by the app.
Can someone advise please?
Its a known issue they are working to fix it - nothing you can do till it is
Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates - down to street cab/ postcode level.