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Broadband issue intermittently

CP_55
Joining in

Hi,

I have Virgin Media Hub 3.

I’m currently experiencing broadband issue in my area but the app and webpage for service status keeps telling me 2 things:

  • There’s a problem in your area and we’re fixing it.
  • Book your technician - pick a slot

Wi-Fi light and Connectivity (arrow symbol) light keeps flashing green with the main light flashing green.

I’ve used service status page to check.

The issue is happening intermittently.

I have checked all the cables. Followed the on and off instructions as advised by the app.

Can someone advise please?

 

 

2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

Its a known issue they are working to fix it - nothing you can do till it is

Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates - down to street cab/ postcode level.


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Thank you! I’ve used that number you’ve provided. This was helpful. It is indeed an issue in my area and not solely relating to my property/equipment.