So my Superhub 3 is showing a healthy service however i have no internet.
Manually rebooted it, nothing, then after a few minutes it just restarts itself. Started doing this a couple of days ago.
Had similar issues previously back in March-April-June when this happened constantly, several times a day which seemed do have been sorted but clearly the issue is back, it’s also affecting the TV service and make the picture pixelated up to a point where you can’t even watch anything.
I’m seriously thinking of changing the provider as I’m not willing to pay for a useless service like this.
Have you checked the 'Check Service Status' at the top of the page ?
If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting the area. Be aware that it isn't a manned line.
Your Power Levels on 3 of the 4 Downstream Channels are right on the top limit, fluctuations may cause these to go over the limit.
Can you set up a Broadband Quality Monitor (BQM) atthinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you can post the link straight away.
Post a link to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and then click OK - you can post the link straight away.
Apologies for the connection issues. Checking things from our side it's clear this will require further attention, in the interest of getting it sorted out asap I've gone ahead and booked you in for the next available appointment. You will find the appointment time slot via your online account (virg.in/myVM) and it can also be rescheduled or cancelled from there if needed.
Please keep us posted with how that goes, or let us know if there's anything else we can help with in the meantime.