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Broadband installation

I was told my new rental was ready for the quick install however I arrived and there is no virgin media box inside how do I now organise a engineer In these troubled times the property is empty so can social distance during installation and keep the engineer safe if they can attend asap? Could not get through on phone

 

Paul

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Re: Broadband installation

Is this property new build? As in some cases the VM cables are buried in the wall ready for installation 

 

near the tv point is there any box or wall plate bearing the VM logo

 

 

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