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Pjd232
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Broadband in M25 Manchester

Virgin Broadband was put into my street late last year, and I switched in February. Today for the sixth time I have no broadband at home (it was off when I left the house, and as I still can’t connect to my security camera or heating, I know it’s still down) and multiple restarts have done nothing-yet the app says service is good in my area. This seems to get worse every time someone else in the street gets connected (it’s easy to see when that happens, the Virgin contractors leave a right mess and latex gloves all over the floor 🤬)

i spent the two years previously with Vodafone and never had a single issue-but now I’m stuck in a contract with a company who don’t accept any responsibility for an appalling service, and there is nothing i can do to leave this contract early. Disastrous. And to add insult to injury I’m constantly having Usain Bolt tell me how fast it should be. 

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jbrennand
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Re: Broadband in M25 Manchester

Do you "know" the broadband is down, or might it just be that you are losing wifi connections? Do you have any ethernet cable connected devices - if so do they stay connected ?

In the meantime can you post up some details of your connection.
In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) and hit return. On the first page up [there should be no need to login if you have done so before] click on the “router status” icon/text at bottom middle of first page up and then copy/paste 3 FULL sets of data onto here – from the downstream, upstream, & network logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you..

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Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Pjd232
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Re: Broadband in M25 Manchester

I will do as soon as I get home-but this morning everything was flashing green on the hub, and as it takes at least five minutes to come back up from a reboot I couldn’t hang around to see if it returned-but the fact all my home


@jbrennand wrote:
Do you "know" the broadband is down, or might it just be that you are losing wifi connections? Do you have any ethernet cable connected devices - if so do they stay connected ?

In the meantime can you post up some details of your connection.
In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) and hit return. On the first page up [there should be no need to login if you have done so before] click on the “router status” icon/text at bottom middle of first page up and then copy/paste 3 FULL sets of data onto here – from the downstream, upstream, & network logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you..


devices are offline suggests it 

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