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Broadband getting disconnected

Hi,  My broadband is getting disconnected randomly for the last four weeks and it is really bad today. Can some one from technical side, please look at this? 

 

Channel

Frequency (Hz)

Power (dBmV)

Symbol Rate (ksps)

Modulation

Channel ID

1

46200207

3.85

5120

64 qam

3

2

39400172

3.825

5120

64 qam

4

3

53700170

3.875

5120

64 qam

2

4

60300234

3.875

5120

64 qam

1




Upstream bonded channels

Channel

Channel Type

T1 Timeouts

T2 Timeouts

T3 Timeouts

T4 Timeouts

1

ATDMA

0

0

0

0

2

ATDMA

0

0

0

0

3

ATDMA

0

0

0

0

4

ATDMA

0

0

0

0

 

 

Downstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

SNR (dB)

Modulation

Channel ID

1

139000000

11.9

40

256 qam

1

2

147000000

12.1

40

256 qam

2

3

155000000

12

40

256 qam

3

4

163000000

12

40

256 qam

4

5

171000000

12

40

256 qam

5

6

179000000

11.8

40

256 qam

6

7

187000000

11.8

40

256 qam

7

8

195000000

11.5

40

256 qam

8

9

203000000

11.1

40

256 qam

9

10

211000000

11

40

256 qam

10

11

219000000

10.9

40

256 qam

11

12

227000000

11

40

256 qam

12

13

235000000

10.9

40

256 qam

13

14

243000000

10.9

40

256 qam

14

15

251000000

10.8

40

256 qam

15

16

259000000

10.5

40

256 qam

16

17

267000000

10.5

40

256 qam

17

18

275000000

10.5

40

256 qam

18

19

283000000

10.4

40

256 qam

19

20

291000000

10.5

40

256 qam

20

21

299000000

10.9

40

256 qam

21

22

307000000

11

40

256 qam

22

23

315000000

10.9

40

256 qam

23

24

323000000

10.6

40

256 qam

24




Downstream bonded channels

Channel

Locked Status

RxMER (dB)

Pre RS Errors

Post RS Errors

1

Locked

40.3

746

0

2

Locked

40.3

840

0

3

Locked

40.9

1439

0

4

Locked

40.3

685

0

5

Locked

40.3

685

0

6

Locked

40.3

587

0

7

Locked

40.3

671

0

8

Locked

40.3

619

0

9

Locked

40.9

605

0

10

Locked

40.3

1009

0

11

Locked

40.9

733

0

12

Locked

40.3

685

0

13

Locked

40.9

846

0

14

Locked

40.3

631

0

15

Locked

40.3

698

0

16

Locked

40.9

962

0

17

Locked

40.9

704

0

18

Locked

40.9

683

0

19

Locked

40.3

753

0

20

Locked

40.3

742

0

21

Locked

40.3

674

0

22

Locked

40.3

546

0

23

Locked

40.3

561

0

24

Locked

40.3

536

0

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Forum Team (Retired)
Forum Team (Retired)
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Message 2 of 4
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Helpful Answer

Re: Broadband getting disconnected

Hello, if you can send me a private message with your account number and are code/postcode and i will look into this for you

To send a PRIVATE MESSAGE please hold over my name until the option send message pops up.

Zoe

If I've helped in any way, please give me Kudos and mark my response as a helpful answer!

Fancy £50 off your bill? Ask me how and you might just get it!

I am a serving Field Technician at Virgin however all responses on here are based on my experiences in the field alone and my own equipment at home and should be taken as such


Here to help! I'm a technician helping out whilst working from home. Find out more


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Alessandro Volta
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Message 3 of 4
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Re: Broadband getting disconnected

Yesterday there was an outage.

https://www.virginmedia.com/help/outage

Other than that your downstream levels are too high and you’ll need a tech visit to resolve. 


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If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
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Message 4 of 4
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Re: Broadband getting disconnected

Thanks, Zoe arranged an engineer visit and all sorted now. 

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